Shipping policy

Thank you for choosing Agalia Fine Jewelers!

We appreciate your trust in us and take care to ensure that your jewelry order is prepared and shipped securely.

Order Processing

Orders are prepared for shipment using our priority overnight shipping service.
Orders are not dispatched or delivered on weekends or recognized holidays.
Processing and dispatch times may vary depending on product availability, order details, and any customization requirements.

Shipping Rates and Delivery Estimates

Shipping charges, if applicable, will be calculated and displayed during checkout.
We provide shipping options along with estimated delivery timelines whenever available.
Delivery times may differ based on the shipping destination, selected delivery service, and carrier-related circumstances.
Please note that estimated delivery dates are not guaranteed.

Shipment Confirmation and Order Tracking

After your order has been dispatched, we will send you a shipping confirmation email.
The email will include your tracking information, when available.
Tracking details may take up to 12 hours after shipment confirmation to become active.
You can use the tracking number to follow your package through the carrier’s website.

Customs, Duties, and Taxes

Agalia Jewelers is not responsible for customs duties, import taxes, tariffs, or other charges imposed by the destination country.
Any additional fees assessed during or after shipment are the responsibility of the customer, unless otherwise specified at checkout.

Damaged or Missing Packages

We take care in packaging your jewelry for delivery. However, once a package has been handed over to the shipping carrier, delays, loss, or damage may occasionally occur.

If your order arrives damaged or appears to be missing:

Contact our customer care team as soon as possible.
Notify the shipping carrier and follow its claim process, where applicable.
Keep the original packaging, shipping materials, and damaged items until the matter has been reviewed.
Include your order number and photographs of any visible damage when contacting us.

We will do our best to assist you in resolving shipping-related concerns.

International Shipping

At this time, Agalia Jewelers does not offer international shipping.

If international delivery becomes available in the future, additional terms may apply, including customs duties, import taxes, and other destination-related charges. Such costs will be the responsibility of the customer unless otherwise stated.