Privacy policy

Privacy Policy

Last updated: August 26, 2026

This Privacy Policy describes how Agalia Jewelers ("Agalia Jewelers," the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from agaliajewelers.com (the "Site"), or otherwise communicate with us regarding the Site and our services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we may collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal or regulatory requirements, or other reasons.

When we update this Privacy Policy, we will post the revised version on the Site and update the "Last updated" date where appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.

How We Collect and Use Your Personal Information

To provide our products and Services, we collect personal information about you from a variety of sources, depending on how you interact with our Site and Services.

In addition to the specific uses described below, we may use information we collect to:

Provide and improve our products and Services.
Process and fulfill orders.
Communicate with you regarding purchases, inquiries, appointments, returns, or other Services.
Provide customer support.
Process payments and facilitate shipping.
Maintain and administer customer accounts.
Improve our website and customer experience.
Send marketing and promotional communications where permitted.
Detect and prevent fraud, security threats, or other unlawful activity.
Comply with applicable legal obligations.
Enforce our Terms of Service and other policies.
Protect our rights, property, customers, and Services.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information We Collect Directly From You

Information you provide directly to us may include:

Contact information, including your name, mailing address, telephone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
Account information, including your username, password, and information used to maintain account security.
Customer service information, including information you provide when contacting us or communicating with our team.
Inquiry information, including information submitted through forms, appointment requests, or other communications with us.

Some features of our Services may require you to provide certain personal information. You may choose not to provide requested information; however, doing so may prevent you from using certain features or Services.

Information We Collect Automatically

When you visit or interact with our Site, we may automatically collect certain information about your interaction with the Site ("Usage Data").

This information may be collected through cookies, pixels, web beacons, and similar technologies.

Usage Data may include:

Device information.
Browser type and settings.
IP address.
Network connection information.
Pages viewed and links clicked.
Information about how you interact with our Site.
Other technical information associated with your use of the Site.

Information We Obtain From Third Parties

We may receive information about you from third parties, including vendors and service providers that support our Site and Services.

These may include:

Shopify and other technology providers that support our online store.
Payment processors that process payments and related transaction information.
Shipping and fulfillment providers.
Analytics and website service providers.
Marketing and advertising service providers.
Other third-party service providers that assist us in operating our business.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our products and Services, including to process payments, fulfill orders, arrange shipping, communicate with you regarding your purchases, facilitate returns or exchanges, respond to inquiries, and provide customer support.

Marketing and Advertising

Where permitted by law, we may use your personal information to send marketing, promotional, or advertising communications by email, text message, or other permitted communication methods.

We may also use information to better understand customer interests and improve the relevance of our marketing and advertising.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our marketing communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or take action regarding fraudulent, illegal, malicious, or unauthorized activity.

If you maintain an account with us, you are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact us promptly.

Customer Support and Service Improvement

We may use personal information to respond to customer inquiries, provide support, improve our website and Services, understand customer interactions, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies and similar technologies on our Site.

Cookies may help us:

Operate and maintain the Site.
Remember your preferences.
Understand how visitors use our Site.
Improve website functionality and performance.
Analyze website traffic and interactions.
Support marketing and advertising activities.

Our online store is powered by Shopify, and Shopify and its service providers may use cookies and similar technologies as part of providing their services.

Most web browsers automatically accept cookies by default. You can generally modify your browser settings to remove or reject cookies.

Please note that disabling or blocking cookies may affect your experience and may cause certain features of the Site to function incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, to provide our Services, to fulfill transactions, or as otherwise permitted or required by law.

These circumstances may include sharing information:

With vendors and service providers that perform services on our behalf, such as payment processing, website hosting, analytics, customer support, shipping, fulfillment, and technology services.
With business and marketing partners where permitted by law.
When you request or authorize us to share information.
With affiliates or other entities involved in operating our business.
When necessary to comply with applicable laws, regulations, legal processes, subpoenas, or other lawful requests.
To enforce our Terms of Service or other agreements.
To protect the rights, property, safety, or security of Agalia Jewelers, our customers, or others.
In connection with a business transaction, such as a merger, acquisition, reorganization, financing, or sale of assets.

We do not use or disclose sensitive personal information for purposes beyond those permitted by applicable law.

Third-Party Websites and Links

Our Site may contain links to websites, services, applications, or platforms operated by third parties.

If you follow a link to a third-party website, you should review that website's privacy policy, security practices, and terms of use.

Agalia Jewelers is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services that we do not control.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that we can review the request and take appropriate action as required by applicable law.

Security and Retention of Your Information

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no security system or method of transmitting information over the Internet is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain accounts, fulfill transactions, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access / Know: You may have the right to request access to personal information we maintain about you.
Right to Delete: You may have the right to request deletion of personal information we maintain about you.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Portability: You may have the right to request a copy of certain personal information in a portable format.
Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain sales, sharing, or targeted advertising activities.
Restriction of Processing: You may have the right to request that certain processing of your personal information be restricted.
Withdrawal of Consent: Where processing is based on consent, you may have the right to withdraw that consent.
Managing Communication Preferences: You may opt out of promotional emails or other marketing communications by following the unsubscribe instructions provided in those communications.