Refund policy

At Agalia Fine Jewelers, we want you to be completely satisfied with your purchase. We carefully prepare each jewelry order and are happy to assist with eligible returns and refund requests.

Return Period

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the jewelry must be unworn, undamaged, and in its original condition. All original packaging, tags, certificates, and accompanying documents, where applicable, should be included.

Please contact our customer care team before sending any item back.

Return Conditions

For a return to be considered:

The item must be in its original, unused condition.
Jewelry must not show signs of wear, damage, or misuse.
Original packaging and applicable documentation must accompany the item.
Proof of purchase or the original order number is required.
The return must be requested within 14 days of delivery.

All returned items are subject to inspection before a refund or exchange is approved.

Non-Returnable Items

The following products may not be eligible for return:

Personalized, engraved, or custom-made jewelry.
Items that have been resized, altered, or modified after purchase.
Jewelry showing signs of wear, damage, or improper handling.
Items returned without the required original packaging or documentation.
Sale or promotional items identified as final sale at the time of purchase.

Exceptions may apply to defective, damaged, or incorrectly supplied items, subject to review and applicable law.

How to Request a Return

To request a return, please contact our customer care team with:

Your order number.
The reason for your return.
Photographs and details of the item, if applicable.

Our team will review your request and provide return instructions if the item qualifies.

Please do not send a return without receiving approval and instructions from Agalia Jewelers.

Return Address

Approved returns should be sent to:

Agalia Fine Jewelers
Boca Raton, Florida

The complete street address and ZIP code will be provided with your return authorization.

Return Shipping

Return shipping arrangements and costs depend on the reason for the return.

For approved returns due to a change of mind, the customer may be responsible for return shipping costs, unless otherwise stated. If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and determine the appropriate solution.

Refunds

Once we receive and inspect your returned jewelry, we will notify you whether the return has been approved.

If approved, the refund will be processed to the original payment method, subject to the applicable return terms.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

Original shipping charges may be non-refundable, where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If you receive jewelry that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs. We will review the situation and work with you toward an appropriate resolution.

Exchanges

Exchange requests are subject to product availability and eligibility. Please contact our customer care team before returning an item to discuss your options.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has entered production, been customized, packed, or dispatched.